Privacy Policy

Last Updated: October 15, 2026

1. Introduction

Endearpaw (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, or otherwise interact with our services.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy. We process personal information in accordance with applicable privacy and data protection laws.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website:

Personal and Contact Information: Your name, email address, telephone number, billing address, and other contact details you provide.

Order Information: Products purchased, order history, transaction details, and information necessary to process and manage your purchases.

Payment Information: Payment-related details needed to complete transactions. Payments may be processed by third-party payment providers. We generally do not store complete payment card details on our own servers.

Device and Usage Information: Your IP address, browser type, device information, time zone, pages visited, referring URLs, and interactions with our website.

Communications: Information you provide when submitting inquiries or communicating with us through our website.

3. How We Collect Information

We collect information in several ways, including:

Directly from you when you place an order, complete a form, subscribe to communications, or contact us.
Automatically through cookies, pixels, server logs, and similar technologies when you browse our website.
From service providers and business partners that help us operate our store, process payments, provide analytics, or support marketing activities, where permitted by law.

4. How We Use Your Information

We may use personal information for the following purposes:

To process orders and payments and provide requested products and services.
To communicate with you about orders, inquiries, and customer service matters.
To maintain, operate, and improve our website and shopping experience.
To detect, investigate, and prevent fraud, unauthorized activity, and security incidents.
To understand website usage and evaluate the effectiveness of our services.
To send promotional communications where permitted by law and subject to your preferences.
To comply with legal obligations and protect our legitimate business interests.

We will not use personal information for purposes that are incompatible with applicable law.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to remember preferences, maintain shopping cart functionality, analyze traffic, and support advertising or marketing activities.

You may be able to manage cookies through your browser settings or through any cookie preference tools made available on our website. Disabling certain cookies may affect the functionality of some website features.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

6. How We Share Information

We may share personal information with the following categories of recipients when necessary for the purposes described in this policy:

Service Providers: Companies that provide website hosting, ecommerce platform services, payment processing, analytics, customer support, and related technical services.
Business and Logistics Partners: Providers that help us fulfill transactions and support our business operations.
Advertising and Analytics Partners: Third parties that help us measure advertising performance or deliver marketing, subject to applicable law and your privacy choices.
Legal and Regulatory Authorities: Where disclosure is required by law, legal process, or a valid request from an authorized authority.
Business Successors: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

We do not sell personal information in exchange for money. Certain disclosures for targeted advertising or cross-context behavioral advertising may be treated as a “sale” or “sharing” under specific privacy laws. Where applicable, we will honor legally required opt-out rights.

7. Third-Party Services

Our website may use third-party services, including payment processors, ecommerce tools, analytics providers, and advertising platforms.

These third parties may process information according to their own privacy policies and terms. We encourage you to review those policies to understand how your information is handled by the relevant providers.

We are not responsible for the independent privacy practices of third-party websites or services that we do not control.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer necessary, we will take reasonable steps to delete it, anonymize it, or otherwise handle it appropriately.

9. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

10. International Data Transfers

Depending on the location of our service providers and business operations, your personal information may be processed or stored in the United States or other jurisdictions.

Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include:

The right to request access to personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of certain personal information.
The right to obtain a copy of certain information in a portable format.
The right to opt out of certain targeted advertising, sales, or sharing of personal information where applicable.
The right to withdraw consent where processing is based on consent.
The right not to be discriminated against for exercising applicable privacy rights.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you subscribe to our marketing communications or otherwise provide permission where required, we may send you updates about products, promotions, or other relevant information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message. Even if you opt out of promotional communications, we may still send non-promotional messages relating to transactions, account activity, or customer service.

13. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that a child has provided personal information to us inappropriately, we will take reasonable steps to review the matter and delete the information where required by applicable law.

14. Do Not Track and Privacy Preferences

Some browsers offer “Do Not Track” settings. Because there is no uniform industry standard for responding to these signals, our website may not respond to all such signals in the same way.

Where required by applicable law, we will recognize and process supported privacy preference signals, such as Global Privacy Control, in accordance with the relevant legal requirements.

You may also manage available cookie preferences through your browser or any privacy controls provided on our website.

15. Third-Party Links

Our website may contain links to external websites or services that are not operated by Endearpaw. If you follow these links, the privacy practices of those third parties will apply.

We recommend reviewing the privacy policies of any external websites you visit. This Privacy Policy applies only to information handled through our own website and services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.

Any revised version will be posted on this page with an updated “Last Updated” date. Changes will take effect when posted unless otherwise stated or required by law.

We encourage you to review this page periodically to stay informed about our privacy practices.