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          Shipping Policy

          At Endearpaw, we aim to provide a smooth and reliable delivery experience. Please review our shipping policy for information about order processing, delivery times, shipping costs, and applicable charges.

          1. Order Processing Time

          Orders are generally processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

          During peak shopping periods, promotions, or other circumstances beyond our control, processing may take longer. A shipping confirmation will be provided once your order has been dispatched, where applicable.

          2. Shipping Destinations

          Endearpaw currently ships to customers within the United States. Available destinations may depend on the shipping options displayed at checkout.

          Please ensure that your shipping address and contact information are accurate and complete when placing an order. Incorrect or incomplete address information may cause delivery delays or failed delivery attempts.

          3. Shipping Methods and Delivery Time

          We offer standard shipping to customers within our shipping destinations.

          Estimated shipping time: 5–12 business days.

          The estimated shipping time refers to the transportation period after an order has been processed and dispatched. Order processing generally takes an additional 1–3 business days.

          Delivery times are estimates and may vary depending on the destination, carrier operations, public holidays, weather conditions, and other factors beyond our control. Business days exclude weekends and public holidays.

          Although we make every effort to ensure timely delivery, we cannot guarantee delivery on a specific date.

          4. Shipping Costs

          We offer the following shipping rates:

          • Orders of $50 or more: Free standard shipping.

          • Orders below $50: A flat shipping fee of $6.99.

          The applicable shipping cost will be displayed at checkout before you complete your purchase.

          The free shipping threshold is based on the merchandise subtotal before shipping charges and applicable taxes, unless otherwise stated. If discounts reduce the merchandise subtotal below $50, the standard shipping fee may apply.

          5. Taxes and Additional Charges

          Endearpaw does not charge customers any additional taxes or fees beyond the amounts disclosed at checkout. We will not add undisclosed shipping charges, handling fees, or other surcharges to an order after it has been placed.

          Any applicable taxes collected by Endearpaw will be displayed at checkout before payment is completed.

          If a carrier, customs authority, or government agency independently imposes import duties, taxes, or other charges, those charges may be payable separately where applicable under relevant laws and regulations.

          6. Tracking Information

          Once your order has been shipped, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after dispatch.

          Tracking updates may not appear immediately, and delivery estimates shown by carriers may change during transit.

          7. Shipping Delays

          Although we work to dispatch orders promptly, we cannot guarantee delivery on a specific date.

          Delays may result from carrier operations, severe weather, public holidays, customs inspections, incorrect shipping details, or other circumstances beyond our reasonable control.

          If your order appears to be significantly delayed, please contact our customer service team with your order number so we can assist you.

          8. Incorrect Address and Failed Delivery

          Customers are responsible for providing a complete and accurate shipping address at checkout.

          If a package cannot be delivered because of an incorrect address, an unavailable recipient, or repeated failed delivery attempts, additional shipping costs may apply if a reshipment is requested.

          Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

          9. Lost, Damaged, or Missing Packages

          If your package arrives damaged, appears to be missing, or has not arrived despite being marked as delivered, please contact our customer service team with your order number and relevant tracking information.

          We will review the available information and assist with the next steps. Any resolution will depend on the circumstances and applicable law.

          Email: contact@endearpaw.com

          Company: STARVEE (HONG KONG) COMMERCE LIMITED

          Monday – Friday
          9:00 AM – 6:00 PM (EST)