Terms of Service
1. Overview
Welcome to Endearpaw. These Terms of Service govern your access to and use of our website, online store, and related services. Throughout these terms, “we,” “us,” and “our” refer to Endearpaw, and “you” refers to any person who accesses our website or purchases our products.
By visiting our website or placing an order, you agree to be bound by these Terms of Service and any policies referenced herein. If you do not agree to these terms, please do not use our website or services.
2. Eligibility and Website Use
You must be legally capable of entering into a binding agreement to use our services. If you are a minor under applicable law, you may use our website only with the involvement and consent of a parent or legal guardian.
You agree to use our website only for lawful purposes. You must not misuse our services, interfere with website operations, attempt unauthorized access, distribute harmful software, or engage in fraudulent activity.
We reserve the right to restrict access to our website when reasonably necessary to protect our business, customers, or services.
3. Products and Product Information
Endearpaw offers pet-related products, including toys, comfort items, grooming tools, feeding accessories, and other pet essentials.
We make reasonable efforts to display product descriptions, images, colors, and specifications accurately. Actual product appearance may vary slightly due to screen settings, lighting, or manufacturing variations.
Product availability may change without notice. We reserve the right to modify, discontinue, or limit the quantities of products offered at any time.
Our products are intended for their described purposes. Please review product instructions and suitability before use, and supervise pets when appropriate. No product can guarantee complete safety for every animal or situation.
4. Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted.
We reserve the right to accept, decline, or cancel an order for reasons including product unavailability, pricing or listing errors, suspected fraud, or payment issues.
If we cancel an order after payment has been processed, we will arrange an appropriate refund for the amount charged for the canceled order, subject to applicable law.
Please ensure that your contact and order information is accurate and complete.
5. Prices and Payments
All prices and applicable charges will be displayed at checkout. Any applicable taxes or other charges will be shown before you complete your purchase where required.
Prices, promotions, and product availability may change without prior notice. Such changes will not affect an order that we have already accepted, except where correction or cancellation is permitted by applicable law or these terms.
You agree to provide current, complete, and accurate payment and billing information. By submitting payment details, you confirm that you are authorized to use the selected payment method.
Payments may be processed by third-party payment providers and are subject to their applicable terms and policies.
6. Promotions and Discount Codes
Promotional offers, discount codes, and special deals may be subject to additional conditions, including expiration dates, minimum purchase requirements, product exclusions, or limits on use.
Unless expressly stated otherwise, promotions cannot be combined with other offers, exchanged for cash, or applied retroactively to completed purchases.
We reserve the right to modify or discontinue promotions where permitted by applicable law.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, design elements, and other materials, is owned by or licensed to Endearpaw and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, or commercially exploit any website content without our prior written permission, except where permitted by law.
8. User Conduct
You agree not to use our website for unlawful purposes or in ways that may harm our business, other users, or third parties.
You must not attempt to gain unauthorized access to our systems, interfere with website functionality, submit false information, introduce malicious code, or use automated tools to collect website content without authorization.
We reserve the right to take reasonable measures in response to conduct that violates these terms or applicable law.
9. Third-Party Services and Links
Our website may include links to third-party websites or use third-party services, including payment processors and other service providers.
We do not control all third-party websites or services and are not responsible for their content, policies, availability, or practices. Your use of third-party services may be subject to separate terms and privacy policies.
The inclusion of a third-party link does not necessarily imply our endorsement of that website or service.
10. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
We handle personal information in accordance with our Privacy Policy and applicable law. By using our website, you acknowledge that personal information may be processed as described in that policy.
11. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components. To the extent permitted by law, we disclaim implied warranties that may otherwise apply, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in this section excludes warranties or consumer protections that cannot legally be excluded under applicable law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Endearpaw and its representatives will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from your use of the website or products.
To the extent permitted by law, our total liability for claims relating to a purchase will not exceed the amount you paid for the product giving rise to the claim.
These limitations do not apply to liability that cannot legally be limited or excluded under applicable law.
13. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Endearpaw and its representatives from claims, liabilities, damages, and reasonable expenses arising from your unlawful use of our website, your violation of these terms, or your infringement of another party’s rights.
This provision does not apply to the extent a claim results from our own conduct for which applicable law does not permit indemnification.
14. Account Security
If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.
You agree to notify us promptly if you suspect unauthorized access to your account. We are not responsible for losses resulting from your failure to protect your credentials, except where applicable law provides otherwise.
We reserve the right to suspend or restrict accounts where we reasonably suspect unauthorized use, fraud, or a violation of these terms.
15. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other details.
We reserve the right to correct errors, update information, and cancel affected orders where permitted by applicable law, including after an order has been submitted.
We will handle any affected payment in accordance with applicable law and the circumstances of the order.
16. Suspension and Termination
We may suspend or terminate your access to our website or services if you violate these terms, engage in fraudulent or unlawful conduct, or otherwise misuse our services.
Termination does not affect rights or obligations that arose before termination. Any provisions that by their nature are intended to survive termination will remain in effect.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, services, or legal obligations.
Any revised version will be posted on this page with an updated “Last Updated” date. Your continued use of our website after revised terms are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.
If you do not agree with the changes, you should discontinue use of our website.
18. Governing Law
These Terms of Service and any disputes arising out of or relating to your use of the Endearpaw website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
Endearpaw operates subject to the applicable laws and regulations of Hong Kong. Nothing in these terms is intended to deprive consumers of mandatory rights or protections available to them under applicable law.
19. Contact Us
If you have questions about these Terms of Service, please contact us through the Contact Us page on our website.
Email: contact@endearpaw.com
Company: STARVEE (HONG KONG) COMMERCE LIMITED
Address: FLAT A516, 5/F EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KL, HONGKONG
Monday – Friday
9:00 AM – 6:00 PM (EST)